Flexible item/task tracker for the whole organization.

We've used monday.com across our organization. Sales use it as their CRM. Client Success uses it to track tasks, development requests, and issues. We manage our development backlog and sprints there. The boards are easy to manage and are very flexible. Being able to connect boards and mirror fields from them allows for great integration between departments and teams. For example, we have board templates for clients that our client success team use that will track enhancement requests and software issues. From there, they can create items in the development backlog. The relevant data are reflected on the client success board in one place without them having to navigate the development boards.

The performance has been generally good. Changes are reflected across integrations quickly. Automation can be slow, though. We have a button on one board that will create an item in another board and link it back. That can take several seconds to be reflected.