A great tool for organized documentation and contextual help tools!
October 23, 2017
A great tool for organized documentation and contextual help tools!
Score 8 out of 10
Vetted Review
Verified User
Software Version
MindTouch Responsive
Overall Satisfaction with MindTouch
We are currently utilizing MindTouch as a documentation center to teach our new and existing customers how to utilize our software. Documents currently include FAQ's as well as step by step walk-throughs of our platform. These walk-throughs include screenshots of our software to give our customers a better idea of how our software works. We have found that MindTouch is easily customizable and allows us to separate out documentation for our multiple user types. We have also enjoyed the contextual help tool which allows our customers to consume documentation based on the page they are viewing in our platform.
Pros
- MindTouch helps to easily organize our help articles to ensure that our end user is receiving the proper information.
- The MindTouch platform is extremely easy to navigate which reduces the turnaround time for our team to publish new material.
- The editor tools supplied through MindTouch make styling our documentation a breeze.
- The contextual help tool allows our customers to consume documentation based on the page they are viewing in our platform.
Cons
- The Media Repository has proven to be difficult to use as the images typically become distorted.
- The time our team spends creating documentation has decreased greatly with MindTouch.
- The ease of use has allowed us to publish more documentation to ensure every aspect of our software is covered.
- The documentation has allowed us to provide our customers with answers to their frequently asked questions which in turn has cut down on customer service hours.
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