Great potential but room for improvement
October 02, 2017
Great potential but room for improvement
Score 7 out of 10
Vetted Review
Verified User
Software Version
MindTouch Responsive
Overall Satisfaction with MindTouch
We are using the MindTouch platform to house our technical help content. We have a few people in our organization that contribute articles to the help website and we have minimal time from developers to make the site look different or function differently from the base MindTouch template. MindTouch addresses the business problem of our software users having questions while they are working in our software; having a self-serve site instead of needing to reach out to us right away is useful.
Pros
- Responsive images and content to different devices (mobile, web, etc)
- History tracking, knowing who made what changes within articles
- Ability to keep drafts or parts of the website unpublished or only viewable by a few people
Cons
- It takes a long time to fix bugs
- Our software users do not like the MindTouch base template, they find it hard to navigate. And since we do not have developer time to adjust the template it is what we have been using. it would be nice if there were a few design templates to start from so you don't have to have a full time developer on the team
- Image repository is confusing - sees like a good idea but execution and UI/UX is not smooth
- Decreased client confidence in our help site due to site navigation
- Decreased content contributors within our organization due to level of expertise required to add content correctly
- Increased site loading speed and reliability from previous site hosting
Yes - Wordpress was replaced by MindTouch. I never used the Wordpress platform but I hear it was slow to load so the users had a poor browsing experience.
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