Not required, not advised and invoiced another year.
April 16, 2021

Not required, not advised and invoiced another year.

Calum Maxwell | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Reseller

Overall Satisfaction with MindMeister

We chose to test it and see if it fit our need in creating sitemaps and resource material.
  • MindMeister didn't advise in any way that the subscription was about to renew and as a result we were invoiced for anther year.
Whimsical and I highly recommend the software.

Do you think MindMeister delivers good value for the price?

No

Are you happy with MindMeister's feature set?

No

Did MindMeister live up to sales and marketing promises?

No

Did implementation of MindMeister go as expected?

No

Would you buy MindMeister again?

No

I do not recommend MindMeister. We paid for and tested the software and it did not meet our needs. When I was invoiced another 12-months, I requested a refund advising that I had forgot to cancel they refused. As a small business we are now out of pocket for something we aren't going to use. Even if I decide to revisit software like this in future, they will not be on the list.

Comments

  • Jeffrey W. Brown | TrustRadius Reviewer
    Jeffrey W. Brown
    commented 2 years ago
    Same thing happened to me. They took forever to refuse a refund after giving no warning on an annual renewal for a product I wasn't even using. [In my opinion], good companies remind you that a charge is coming or failing that at least refund the money if you're timely in saying you don't want it anymore. [I feel] this is the last refuge of a sleazy company hoping to either steal another year from you or better yet fly under the radar as you forget you're paying. [Based on my experience], good companies don't behave this way. Stay far away.

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