Overall Satisfaction with Mindflash
Both our sales and support divisions use Mindflash to achieve pre and post sales efforts. The key business problem Mindflash [addresses for] our organization is effective online training to our customers. We have the ability to provide efficient and effective content using Mindflash's software allowing us to enhance our product certification and training efforts.
Pros
- Training content management
- Distribution and tracking of our trainees
- Reporting
Cons
- Integration with Salesforce using professional level software. Mindflash's limited integration to only work with the higher level of Salesforce product.
- More brand customization for multiple product line trainings.
- Communication of trainers using Mindflash and sales team. We have multiple trainers sending invitations for training with no way for them to communicate with our sales team when a person has completed training.
- Our organization cuts travel expenses for our field engineers dramatically.
- We provide a training tool that helps improve brand recognition with our customers. We have seen a higher level of comfortability when applying our products creating increased repeat sales.
- Using Mindflash has significantly dropped technical support calls for the products we have provided training for.
- Negatively, our organization has to address inter-communication during the training process that Mindflash does not provide. We have to ensure our trainers are communicating with our sales team when a trainee goes through our online training process.
- Bridge, Citrix Essentials and Litmos
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