Overall Satisfaction with Microsoft Yammer
Yammer gives us the ability to break down communication silos throughout our organizations and allow everyone to have a 'voice' whether you are in upper management or on the production floor. Yammer also gives us the ability to collaborate anytime, anywhere through their easy to use mobile apps.
Pros
- Yammer offers a mobile app. This gives our employees an opportunity to review documents and collaborate on those documents anywhere at anytime.
- Yammer provides a user interface that is very easy to use. Not only is the interface easy to use, but it is very similar to Facebook. Therefore, there is very little training that needs to occur with the user population.
- Yammer offers an excellent user community called the YCN (Yammer Community Network). Once you become a member of this network, you can ask any question and a response is delivered within minutes. This is especially valuable when you may not understand certain features/functionality that Microsoft has delivered. The community has experts that are extremely helpful.
Cons
- An area of opportunity is within the Yammer analytics. Yammer does offer a dashboard type view for basic analytics, but this needs to be improved upon in order for companies to obtain better usage statistics.
- Another opportunity for improvement is with the mobile apps. While Microsoft is continuing to make improvements within the mobile environment, certain functionality can only be performed within the browser.
- Yammer has given our company the ability to collaborate and give everyone a voice in the discussion. It gives us the ability to convert one way type communication into conversations, which is very powerful.
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