Why LogMeIn is a great tool to use
June 25, 2020

Why LogMeIn is a great tool to use

Jay Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

IT Support uses this across the organization. The ability to type in passwords, auto-reconnect after a disconnect, joining VPN, or rebooting are all fantastic. Pretty seamless. I work in the UK and support people in the USA, Canada, Bahrain, Saudi Arabia, China, Singapore & Malaysia, as well as my home country of course. LogMeIn is my tool of choice to resolve my end user's tech issues.

Pros

  • Auto reconnect on loss of connection.
  • Full Windows system control through the applet.
  • Easy fileshare.
  • System info window for running processes are very helpful.

Cons

  • Video conference/webcam to chat with user at the same time.
  • Easier for corporate users to give full control to the tech. Those UAC windows confuse the user.
  • Chat window is old, small, kinda ugly and in need of a refresh.
  • Clients cannot be having downtime, this tool ensures I can get them up agaim— Fast.
  • ROI is massive, the tool is so cheap. When someone is working on a $3m presentation and I can get them fixed fast so they can deliver., LogMeIn pays for itself in one fix session.
  • Its all positive! ROI is virtually immediate as this tool is so well priced.
It works. There is no messing around really. I can gain control and fix issues on anyones computer anywhere on the globe. Subject to them having an internet connection, but no fear because even if the internet is patchy, LogMeIn will auto-reconnect, every 15 minutes later! Very impressive tool.

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue again?

Yes

Zoom, TeamSupport, Skype for Business (formerly Lync)
Well suited for personal PCs that don't have UAC enabled. A little more challenging to talk the user through giving full system control to the tech than I would like. I now send them an SOP to follow so I can get the app running as a Windows System Service.

LogMeIn Rescue Feature Ratings

Remote Administration
7.6
Screen sharing
10
File transfer
8
Instant message
2
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
8
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

Comments

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