LogMeIn does the job
November 19, 2019

LogMeIn does the job

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

We use LogMeIn Rescue in all departments of our business. We use it to troubleshoot customer issues, install software on client machines, and demo solutions to clients.

Pros

  • File transfers.
  • Saving support.
  • Back-end controls.
  • Managing connections.

Cons

  • I have experienced some slowing.
  • Occasionally, I need to restart the software.
  • Saving a connection can be difficult.
  • LogMeIn Rescue is the primary tool we use to fulfill many of our services.
  • It is easy to jump around machines on LogMeIn.
  • It is very simple to use, so the training needed is very limited.
LogMeIn has a better user interface than other tools I have used in similar ways.
LogMeIn is very simple to use so training in this regard is very simple.
Keeping access on client machines is not as straightforward as other software I have used.
Our clients like the support chat function also.
I have not called in for support much, but the few times that I had they weren't able to assist me much.

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue go as expected?

Yes

Would you buy LogMeIn Rescue again?

Yes

It helps when connecting to customers and troubleshooting software issues. Also, when installing new software solutions remotely.

I provide most of my support remotely, with LogMeIn I can place a shortcut on the client's desktop and instruct them to open this shortcut to begin the process of troubleshooting their issue. After this, I just give them the 6 digit code and we are on our way.

LogMeIn Rescue Feature Ratings

Remote Administration
8.6
Screen sharing
7
File transfer
10
Instant message
10
Over-the-Internet remote session
9
Initiate remote control from mobile
8
Remote management of servers & workstations
9
Centralized management dashboard
8
Session record
8
Multi-platform remote control
8

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