Item: LogMeIn Rescue
Rating: 9
Author: Verified User

Overall Satisfaction with LogMeIn Rescue

Use Cases and Deployment Scope

It is being used by our support team to connect to clients to fix IT-related issues. We have an entire team that uses this product daily to provide these services and relies on it to do their job. We've found the tool invaluable in providing these services to our customers.

Pros and Cons

Pros

Remote access
Remote printing
Remote file sharing

Cons

Getting non-admin users to connect without needing Admin credentials

Return on Investment

The cost of the product is high compared to some competitors, but we've found it a good investment.

Usability

Our techs have found the tool to be easy to use in their day to day support roles. We use many different aspects of the tool and all of those parts work well.

Support Rating

We've rarely had to contact support for any issues. Both the setup and ongoing use of the tool have been trouble-free.

Alternatives Considered

Splashtop On-Demand Support

Splashtop is not nearly as robust a product as LogMeIn Rescue. We were not able to use that product for our team at all due to many disconnects and inability to reliably connect to our remote users. LogMeIn is way ahead with the stability of their product in comparison to Splashtop

Other Software Used

Microsoft Office 365

Likelihood to Recommend

We've found that LogMeIn Rescue is well suited in providing remote support to our clients end-users. Being able to access and control their desktops and transfer files and/or updates to their computers while in the session is very useful as well. We've been using the product for years and found it to be very reliable.

LogMeIn Rescue Feature Ratings

Comments

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LogMeIn Rescue is a good choice