LivePerson is an excellent tool
Overall Satisfaction with LivePerson
It was implemented in the largest telecom company in Canada. LivePerson is a great tool to increase sales. Customers are busy and prefer to chat with an agent, and that's what LivePerson offers to all small or large companies. Its a perfect tool to track and increase customer experience and most importantly revenue.
Pros
- Popup at the right time to catch customer attention
- Ability for the customer to provide feedback using a quick survey is impression of the service
- See in real time when an agent is typing, this will keep the customer confident that the agent is still here to assist him.
Cons
- Ability to add more user to one windows, for example spouse when we need to take a decision on features for example
- In the case of the technical issue, ability to the agent to share some documentation directly through the chat, instead of sending emails.
- Ability to export a discussion in a preferred format
- Better customer service
- increased employee efficiency
- Time of respond faster.
I wasn't part of this analysis and decision.
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