nice software that could still have improvements
Overall Satisfaction with LiveAgent
We use LiveAgent in the team and receive our support tickets and customer inquiries there. We processed more than 30,000 tickets with it last year.
Pros
- Tracking tickets
- Involve several employees in the processing.
- Live Chat
Cons
- Sometimes the performance is very slow
- The answers to problem solutions are often very slow
- it is an important tool for our success
Do you think LiveAgent delivers good value for the price?
Not sure
Are you happy with LiveAgent's feature set?
No
Did LiveAgent live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of LiveAgent go as expected?
I wasn't involved with the implementation phase
Would you buy LiveAgent again?
Yes
Comments
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