The guardian angel of customer support tickets
Overall Satisfaction with LiveAgent
We use LiveAgent to manage our users' feedback and customer support. It allows us to have a single communication and management channel for the requests we receive.
Pros
- Ticket system.
- Reply templates.
- Multi-channel integration.
- Roles management.
Cons
- Graphics can be improved.
- Maybe an SDK to integrate in a mobile app.
- It's an all-in-one solution to communicate with our users so we save money!
Comments
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