Litmus Review.
May 27, 2024

Litmus Review.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Litmus

Testing all emails going out of the organization is very helpful when it comes to testing the emails across multiple devices. Litmus provides suggestions along with Analytics of email performance. The best part is the integration available with Salesforce Marketing Cloud, where we can preview the emails on multiple devices without navigating to the Litmus website.

Pros

  • Test previews in different mobile devices.
  • Email Guardian.
  • Litmus blogs suggestions helpful in email creation.

Cons

  • Limitation of users and cost.
  • Lots of time saved not needing to manually test emails any more.
  • Deeper visibility into email deliverability and performance metrics.
  • Easy approvals.
Yes, it's the best feature of the Litmus that we love about it.
Performance metrics help us track down users who have opened and clicked the email, and based on that, we plan the next set of marketing campaigns. Non-action takers, like those who did not open or click the email, can be sent to AD Studio for targeting through Ads in their social accounts like Facebook, Instagram, TikTok, and Google Ads.
We have the Slack integration to get updates on comments, update email templates and content, or highlight issues in emails. The remarks on the email test are just a message away in Slack. Instead of logging in to Litmus, check what and where to update the email. Approvals are also notified in Slack.

Do you think Litmus delivers good value for the price?

Yes

Are you happy with Litmus's feature set?

Yes

Did Litmus live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Litmus go as expected?

I wasn't involved with the implementation phase

Would you buy Litmus again?

Yes

The litmus integration within the Salesforce Marketing Cloud is very helpful, as is the MFA.

Litmus Feature Ratings

WYSIWYG email editor
7
Mobile optimization
8
Email deliverability reporting
7
Standard reports
7
Custom reports
6
URL Validation
8
Link Tracking
7
Spam Testing
8
Email Previews
10

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