Item: Kyriba
Rating: 8
Author: Verified User

Overall Satisfaction with Kyriba

Use Cases and Deployment Scope

Kyriba is used as the treasury platform that helps us with inflows and outflows from multiple banks. It addresses the issue of having to use multiple bank portals instead of Kyriba which provides us the ability to have every bank and transaction consolidated into one sole system, providing more accurate reporting abilities.

Pros and Cons

Pros

Consolidates all banks into one concise system.
Very convenient reporting abilities.
Flexibility with how statements come in.

Cons

Customer service has been a major issue for us as far as response time.
Lack of communication as to when there are system issues.
If systems are down, usually no timetable to get back up creating operational risk.

Return on Investment

300% decrease in process oriented tasks
15x overall increase in productivity
50% more reports available to distribute

Alternatives Considered

Elire

Elire had a lot of options that we deemed unnecessary, and the cost was much more than that of Kyriba. Elire did have some options that were very intriguing to us that Kyriba cannot do, but the price differential combined with the complexity of Elire made us decide that Kyriba was the better option.

Other Software Used

Microsoft Office 2016, Microsoft Access

Likelihood to Recommend

Kyriba is an awesome platform for managing multiple banks and bank accounts. It allows you to easily enter and send transactions as well as keep track of all flows, and there are not many times where there are system issues. If you only use one or two banks and only have a few accounts, it probably isn't a necessary system.

Comments

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Erik Bratt
(Vendor Representative) commented 6 years ago
Thank you for your positive comments and feedback. We are thrilled to see our customers getting so much value. - Re: support, we are sorry to hear you feel this way and are committed to making it better for you. Our support has earned a 4.5 rating from internal surveys and we are constantly trying to improve it. - Re: sysems communications, we send designated contacts emails about any system issues. Please check or ask support if you are not on that list. - Re: potential downtime, Kyriba is the only SaaS TMS vendor with an application SLA. Over the last year, we are happy to report 99.9% application uptime. Thank you again for your comments and feedback. Erik

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