Kustomer is a great tool
December 20, 2019
Kustomer is a great tool
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Kustomer
We are currently using Kustomer to support customers on our Success Team. The business problems that it addresses include routing to the correct person with dynamic SLAs.
Pros
- Workflows
- Automations
Cons
- Improved documentation,
- Fewer bugs in workflow building.
- Improved CSAT
- Improved efficiency
Zendesk: In my opinion, Kustomer is more powerful when used to its full potential due to its workflows/automations.
Comments
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