Khoros Care is recommended
July 25, 2023
Khoros Care is recommended
![Anonymous | TrustRadius Reviewer](https://static.trustradius.com/r/d4528173fc41413f53148c502d0996e8d0e96107/images/no_photo.png)
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Response
- Messaging
Overall Satisfaction with Khoros Care
Khoros Care is great for my business as it brings in customers from Twitter/Facebook with the availability for Instagram/LinkedIn. Webchat is also a feature and Twitter listening messages can be picked up.
Operational and billing issues come through to my team and here we can triage then case manage if needed.
Operational and billing issues come through to my team and here we can triage then case manage if needed.
Pros
- Great UI
- Various options
- Extensive analytical features
Cons
- Sometimes it's buggy
- Conversations can scroll up when you don't want them to
- Pictures sometimes don't show
- Analysis features
- Real time data
- Publishing features
Do you think Khoros Service delivers good value for the price?
Yes
Are you happy with Khoros Service's feature set?
Yes
Did Khoros Service live up to sales and marketing promises?
Yes
Did implementation of Khoros Service go as expected?
I wasn't involved with the implementation phase
Would you buy Khoros Service again?
Yes
Comments
Please log in to join the conversation