Item: Kareo Medical Billing
Rating: 8
Author: Heather Hackworth

Overall Satisfaction with Kareo Medical Billing

Pros and Cons

Pros

The arrangements with clearinghouses make most electronic billing a breeze. Then it automatically drops all paper claims to a pile that makes us able to easier send paper claims.
The reports I can run make it easy to zone in on claims that need special attention.
I like how I can easily see the open balance on an account when applying a payment so I know if it is good to settle or needs more attention.

Cons

Kareo support is not the most timely. I have to wait far longer too many days than I should when the occasional problem arises.
Kareo does not have a connection with one certain clearing house (Jopari )that would make me able to submit some additional claims electronically.
Kareo used to have the ability to have an expected amount for each insurance in a table that let me know instantly if one particular payment paid less than expected. They took away that tool.

We are much happier with Kareo than Compulink. The software as a service makes it easy to manage claims from multiple locations when I cannot be on site. The reports and all other aspects I have mentioned as distinct to Kareo. We had a very hard time tracking things with Compulink.

Other Software Used

Microsoft Office 365

Likelihood to Recommend

If you want to handle claims in the office, Kareo equips you with a lot of tools to manage it well. We run 200 appts a week or less; if we had a bigger clinic I am not sure how it would work. It would probably still be good, we would just need more people to process things.

Kareo Medical Billing Feature Ratings

Comments

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Kareo is a solid billing system for medical practices!