Kevin's review of GoToConnect
August 15, 2019

Kevin's review of GoToConnect

Kevin White | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToConnect (formerly Jive)

IT's our phone system. We also use the conference and cloud voicemail features.

Pros

  • Ease of set up
  • Competitive cost
  • Customer service: there is always someone readily available to assist when needed.

Cons

  • The administrative website is hard to figure out.
  • Positive ROI. When starting a new business, it's important to keep costs as low as possible.
  • I liked that when I obtained the system there was not an initial set up fee.
  • I liked that there was an option for phones without an upfront cost.
It's easy for a user to use the phones, transfer calls, etc.
We used Ring Central and it was expensive compared to GoToConnect, and not as easy to get help.
Every time I call with a challenge, I'm always given a solution.
Easy to use once set up. Easy to teach users how to use. Good value and many features for the cost. I find the remote, cloud voicemail more challenging to use than other systems as there is no app available.

GoTo Connect Feature Ratings

9.4
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
8
User templates
10
Call reports
10
Directory of employee names
9
9.0
Answering rules
10
Call recording
Not Rated
Call park
10
Call screening
Not Rated
Message alerts
7
10.0
Audio conferencing
10
Mobile apps ()
Not Rated

Comments

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