GoToConnect was a Great Move for INSURICA and Our 30 Offices
February 07, 2019
GoToConnect was a Great Move for INSURICA and Our 30 Offices
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoToConnect (formerly Jive)
We use GoToConnect Hosted VoIP at all of our 30+ insurance agency locations across five states. We've grown through acquisitions which means we inherited a wide-range of legacy on-premise phone systems. GoToConnect gave us a powerful alternative system that we could standardize on. Plus, we can manage every location via one browser-based management console which improves efficiency. The cloud PBX is simple, yet very powerful. This enables us to customize the configuration (dial plans, call flow, etc.) for each of our offices based on their size, preferences, and culture. Furthermore, being on GoToConnect is exceptional when you need to move an office to a new location or in disaster scenarios. It is so easy to reroute calls on the fly to another office in a matter of minutes.
Pros
- Eliminates the need for complicated, expensive on-site equipment and phone line trunks. This reduces cost and overhead.
- Very easy to use and configure. I've yet to encounter a situation where I couldn't meet the request of one of our users with GoToConnect. When we first started with GoToConnect, I was a novice with phone systems. But, I found the GoToConnect PBX easy and intuitive to configure. This eliminates the need for a dedicated phone administrator.
- Since all our phone numbers are held in the GoToConnect cloud, it is very easy to make any number ring at any of our 30 locations. This is incredible for disaster recovery and business continuity needs.
Cons
- We wish GoToConnect had a stronger unified communication client. They've made strides in this area over the last few years, but it still isn't as powerful as other things we've seen.
- We had the chore of migrating 30 offices to GoToConnect from a wide variety of carriers and legacy systems over the past few years. This was challenging and while GoToConnect did a pretty good job, I feel like they could have been better in terms of helping us manage this process.
- By enabling us to eliminate costly PRIs from phone carriers, we've been able to significantly reduce our overall annual telecom spend with GoToConnect. We have seen a very short-term (3-6 month) ROI in many cases by moving to GoToConnect.
- GoToConnect gives us incredible flexibility in terms of call routing and flow. In the past, if we needed to have another office answer calls coming in on a particular number, it was a hassle and often cost us money to pay the carrier for call forwarding. That's not the case with GoToConnect, we can make this kind of change in minutes and it doesn't cost us a dime.
- We have also been able to invest our savings from moving to GoToConnect to improve the Internet connections at our branch locations. This improves their overall Internet experience. We are so dependent today on these connections that this has been very welcomed side-effect.
- Avaya
Some of our offices had dedicated, on-premise Avaya PBX before we moved to GoToConnect. I found Avaya difficult to configure, troubleshoot and maintain. That is all a thing of the past now that we are on GoToConnect. I would never go back to a traditional phone system after I've experienced what being on cloud-hosted VoIP is like.
GoTo Connect Feature Ratings
Using GoToConnect (formerly Jive)
600 - We have a wide-range of users on GoToConnect. They include outside sales, account managers, support staff, IT, Accounting, HR and executives. GoToConnect is extremely flexible and provides most of the options any sales and service organization would need. We've been very pleased with all the options GoToConnect gives us. Our users seem very happy with our move to GoToConnect.
4 - I want to be clear, we do not have any dedicated people for supporting GoToConnect. We have four people in IT that help with GoToConnect, but they all have other jobs and taking care of GoToConnect is a small part of what they do because it really doesn't take a lot of time to manage the system. It is very easy to train logical, technical folks to manage this system. As long as you have a basic understanding of phones, you can be easily trained to manage the GoToConnect PBX.
- Provides basic phone capabilities to our employees.
- Replaces, expensive cumbersome traditional phone systems.
- Increases flexibility and functionality at a fraction of the cost.
- It has enabled us with increased flexibility to meet the demands of today's mobile workforce. GoToConnect literally works anywhere that you have a stable Internet connection. There is a mobile app, soft phone and the regular phone device. All of these function wherever our employees are working. This enables our business to be available to our customers in a more flexible, friendly way.
- We have thought about integrating GoToConnect with Salesforce.
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