Item: IT Glue
Rating: 10
Author: Jeremy Herman

Overall Satisfaction with IT Glue

Use Cases and Deployment Scope

We work with over three hundred clients and provide IT services for all of them. We use ITG to track passwords, IP addresses for various servers, firewall configurations, and applications each client likes to use. We also merged two different ITG accounts to combine two companies and share resources.

Pros and Cons

Pros

It is good for keeping things categorized such as applications and passwords.
Allows you to easily merge with another company if they also use IT Glue.
Helps keep password refreshed and always rotating.

Cons

There should be an option to auto format text that you bring in from outside sources.
It can be difficult to embed all types of images. Some types are easy to embed.
Merging two accounts sometimes forces you to switch between the two different collections.

Return on Investment

ITG saved us money by keeping us updated on when SSL certs are expiring.
We saved thousands of dollars by making sure no domains expired that we owned.
This year, we garnered two extra clients by demoing ITG and how it could impact them.

Usability

The interface is excellent and very easy to use. As long as the text you input into the system can be easily read, you will have no problem finding it with all the different categories offered. Sometimes, the slider on the right can blend in with dark backgrounds, making it hard to see.

Alternatives Considered

ProWiki

IT Glue is better than any Wiki site we have used. Integrating the Wiki sites with our IT information is too difficult, and they will not easily show statistics from the servers we service. IT Glue will integrate easily with things like Auvik and Lion Guar,d which is why we decided on them.

Key Insights

Do you think IT Glue delivers good value for the price?

Yes

Are you happy with IT Glue's feature set?

Yes

Did IT Glue live up to sales and marketing promises?

Yes

Did implementation of IT Glue go as expected?

Yes

Would you buy IT Glue again?

Yes

Other Software Used

ConnectWise Asio

Likelihood to Recommend

ITG is excellent when you have many companies for which you do IT. In cases where you need to keep track of SSL certificates and expiration dates, it is fantastic because it will tell you if things will expire soon. It would not be suited for a company that is not an MSP or a small shop with very little infrastructure.

Comments

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Keeping your MSP together with IT Glue.

Software Version

Modules Used