isolved review
Updated April 17, 2024

isolved review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

iSolved (modern)

Overall Satisfaction with isolved

We use isolved for payroll processing for a small union roofing company of about 35 employees. Kathy is the best! She is responsive, kind and intelligent. She can solve any problem with the utmost professionalism and a touch of humor. It doesn't matter if the request is last minute or requires some planning and research - Kathy delivers! I am happy she is our dedicated service rep and always wish for her to be the one to respond to my requests. She's also great at reminding me when a deadline approaches, and has managed to make magic should something go wrong. I appreciate Kathy very much.

Pros

  • Fast customer service responses
  • Competent advice and service
  • An ability to cut through the weeds and solve problems
  • Service with a smile

Cons

  • The reporting module is clunky and takes a while to navigate
  • I find the reminders that don't go away and don't apply irritating
  • The time savings of being able to upload our weekly time saves hours a week.
  • The errors are all human, the platform is sound.
Kathy is the bomb.
We only use the payroll module and it's a small office so this does not really apply to my company.

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

Yes

Did implementation of isolved go as expected?

Yes

Would you buy isolved again?

Yes

Since I only use isolved for payroll, I cannot speak to other aspects, but I think the application is well suited to any sized company in any industry. We don't take advantage of many of the features, but it is still very usable. It would be great to learn more about other aspects in the future.

isolved Feature Ratings

Not Rated
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Direct deposit files
10
Salary revision and increment management
10
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
8.0
New hire portal
8
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using isolved

3 - payroll processing, employee mgt, president
  • income withholding orders
  • correcting mistakes
  • live checks
It's easy and Kathy is great. I also don't have time to investigate other options and think they are all similar anyway.

Evaluating isolved and Competitors

  • Ease of Use
I would not trust my admin to do the work involved in switching to the new platform and would have engaged sooner.

isolved Implementation

The woman who helped - Sekia - once I took it away from my admin was very helpful
  • Implemented in-house
Change management was minimal
  • my admin is dumb
  • understanding the union benefit coding

isolved Training

  • No Training
It was just the evolution of the previous version and the person who did implementation showed me the basics

Configuring isolved

it seems pretty cookie cutter
No - there is no facility to customize the interface
none

isolved Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I was not even aware of it and don't need it.
Kathy is always available in a pinch and takes care of all our issues with exceptional service.

Using isolved

It's fine but a little clunky.
ProsCons
Like to use
Easy to use
Consistent
None
  • wage updates
  • deduction codes
  • adding new employees
  • reports are clunky
  • sometimes I can't find the deduction or addition on the grid
  • adding new codes and having them calculate

isolved Reliability

Relationship with isolved

Upgrading isolved

Comments

  • Paige La Fever | TrustRadius Reviewer
    Paige La Fever
    (Vendor Representative) commented 8 months ago
    Thank you for taking the time to leave this review of isolved. We are so happy to hear that the customer support team continues to be a great resource & support system for you and your business.

More Reviews of isolved

Verified User
Excellent Product
Verified UserDirector in Human Resources
Ed Chase
Great service with great pricing
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