Customer Support Needs Improvement and Lacks Transparency
Overall Satisfaction with Intuit Online Payroll (discontinued)
We used it to process payroll and run employer and employee reports for things like PTO, Retirement, Taxes, Etc.
Pros
- They used to provide dynamic customer support.
Cons
- Was online for 4 hours with customer service on 9/3/21. They told me several lies about what they would do to resolve my payroll issue, which was actually their issue, not ours.
- As a result our employees are getting paid late.
- As of right now. None because we are not able to pay our employees on time.
Do you think Intuit Online Payroll (discontinued) delivers good value for the price?
No
Are you happy with Intuit Online Payroll (discontinued)'s feature set?
No
Did Intuit Online Payroll (discontinued) live up to sales and marketing promises?
No
Did implementation of Intuit Online Payroll (discontinued) go as expected?
Yes
Would you buy Intuit Online Payroll (discontinued) again?
No
Comments
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