Well used intercom
April 01, 2017

Well used intercom

Janielle Loken | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use it as an interactive tool to keep in touch with our customers.
Also use it as a view to see client usage data.
  • Chat and Chat notifications
  • Browsing data
  • Grabs great session info
  • Controlling what and how users see chats
  • Warning people before making product changes
  • Making easy paths to find new features
  • Positive Customer Satisfaction score
  • Faster response rates due to linking with email
  • Better visibility on team chatting
It is great for teams that need to interact in different facets with the same clients.
It helps you to see data points that a success team would generally ask the data team.