Data Value Unravelled with Cloud Based Insights from IBM Watson Discovery.
June 18, 2024

Data Value Unravelled with Cloud Based Insights from IBM Watson Discovery.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Discovery

IBM Watson Discovery is applied in our chatbot for a seamless customer service experience. Also the cloud based Insight architecture of IBM Watson Discovery that unraveled the value of our data: automated data retrieval and NLP content simplification. That saved our time and now makes data control much more accessible. It was also easy with Watson's graphical user interface to train the models of natural language processing in adjusting chatbot templates well. With IBM Watson Discovery, our products and customer satisfaction have increased tenfold. So easy and effective that we were astounded. Overall, IBM Watson Discovery is top notch in sentiment analysis and web service integration.

Pros

  • Its flexible, no-code platform allows easy integration into our chatbots.
  • It accelerates the development of cognitive applications with its simple query language and automatic data ingestion.
  • Can process almost every type of file format.

Cons

  • Their lowest tier plan only allows a limited number of Discovery instances.
  • The pricing also increases significantly if you choose to use a higher tier plan.
  • It is used to identify insights in unstructured data and integrates well with third party software.
  • Offers excellent web services integration and sentiment analysis capabilities.
  • Allows seamless integration in any programming language.

Do you think IBM Watson Discovery delivers good value for the price?

Yes

Are you happy with IBM Watson Discovery's feature set?

Yes

Did IBM Watson Discovery live up to sales and marketing promises?

Yes

Did implementation of IBM Watson Discovery go as expected?

Yes

Would you buy IBM Watson Discovery again?

Yes

I'm most likely to recommend IBM Watson Discovery. As its cloud based Insight architecture saved our time by automating data gathering and simplifying the content of NLP. Moreover, using the graphical interface, we efficiently trained NLP models, which allowed us to receive a noticeable increase in customer satisfaction.

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