Free Hubspot User Review
June 20, 2018

Free Hubspot User Review

Govind Rai | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot Sales is mainly used by our sales team. We wanted to have a CRM to centralize contact information and track email communication. The CRM is overpriced for what it offers as you can find a similar solution at a much lower price.

Pros

  • Email Tracking
  • Setting reminders
  • Navigation and the whole interface is clean and nice.

Cons

  • Pricing is for me at least one of the biggest issues.
  • The feature of email tracking gives the information about the location and device along with the time. It has been very helpful as when the mail has been opened twice from a different location or device for me it's a high-interest lead as it was passed on to either a decision maker or influencer. This feature alone has helped me prioritize leads and has a positive impact on ROI.
HubSpot has unlimited free [users] and has much better navigation than that of Zoho CRM. The email and email tracking are much more sensible.
For small business owners who want to use a CRM or understand how a CRM works, HubSpot's free option might be the best option. The feature of email tracking is great. It is good for managing contacts, and keeping track of communication and tracking deals.

HubSpot CRM Feature Ratings

9.3
Customer data management / contact management
10
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
9
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
8.0
Task management
9
Billing and invoicing management
Not Rated
Reporting
7
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Comments

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