Overall Satisfaction with Highrise
Pros
- Intuitive to use.
- Easy to set-up.
- Catalogs all correspondence to and from a contact simply with an email blind copy.
Cons
- There's a huge opportunity to apply machine learning and predict optimal contact times.
- Not the easiest workflow to merge two organizations (i.e. make ACME, Inc. and ACME, Incorporated one organization).
- The software doesn't handle unassigned contacts well.
- We use it to streamline and assign inbound sales calls.
- Sales reps use it to automatically store correspondence , schedule follow ups, and note requirements.
- We download the text data and apply big data techniques to learn about customer needs and product requirements in the aggregate.
Comments
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