HL cares about their client usage experience
October 19, 2017
HL cares about their client usage experience
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Higher Logic
It is used for Community Management and for Volunteer Manager. Used mainly by Membership department, slowly by marketing. Main objective it serves is member benefit and engagement.
Pros
- Great resourceful Community Management
- Volunteer Manager
- HUG - Community of all other Community Managers
Cons
- Functionality: Polling. Survey. Pin Communities (certain Communities vs others)
- Report enhancement on VM.
- Better Client Example library with up-to-date resources
- Having the chat support available more often
- Data shows conversion is higher on members engaged with Communities but no real ROI.
Have not used before.
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