Heap : Simplified Customer Analytics for Dummies
December 03, 2022

Heap : Simplified Customer Analytics for Dummies

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Startup

Overall Satisfaction with Heap

Heap is much better compared to Google Analytics/Adobe Analytics as I can label the user tracking events on an adhoc basis. It allows me to get insights quicker and make much better-informed decisions.

Team is now able to track how newly released features and releases recently gone live are performing and helps us get observability level as to what we can be done better for those that aren't performing upto the expectations. Heap is a great tool to help us understand how exactly users are engaging with our platform and what they see as trouble areas.

It helped us summarise out numerous interactions that are used to identify issues in the user experience.

Pros

  • Intuitive Dashboard
  • Frequent Releases from Heap team
  • Funnel Analysis

Cons

  • Custom Property Filters are lacking
  • Missing Integrations with Industry standard tools

Do you think Heap delivers good value for the price?

Yes

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

Yes

Would you buy Heap again?

Yes

Well suited for tracking adhoc custom events and helped identify specific use-cases which we did not realized were important for our platform.

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