Overall Satisfaction with GoTo Resolve
Pros
- The summary of the pending tickets and how long are they due.
- Graphical representation of the tickets section wise.
- Performance review at glance of the action owners.
- Excel export of the report.
- It helps in planning and utilizing the resources.
- The notification of the update via email.
Cons
- Connectivity issue.
- Need to relaunch app frequently- this need to address.
- Limited customer support.
- Remote access problem.
- Unattended session problem.
- Cost saving of resources.
- Networking cost save.
- Efficiency in reporting and planning of support staff.
- Good utilization of resources.
- Multiple machines session simultaneously.
Do you think GoTo Resolve delivers good value for the price?
Yes
Are you happy with GoTo Resolve's feature set?
Yes
Did GoTo Resolve live up to sales and marketing promises?
Yes
Did implementation of GoTo Resolve go as expected?
Yes
Would you buy GoTo Resolve again?
Yes
Comments
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