Item: GoTo Connect
Rating: 6
Author: Verified User

Overall Satisfaction with GoTo Connect

Use Cases and Deployment Scope

GoTo Connect has been
very great as a video conferencing solution that allows for easy communication
and collaboration via chats and meetings – especially in a remote environment.
Furthermore, it has had recent updates, which has improved its overall
functionality. With its recent updates, it has also helped with syncing calls,
on my mobile, to calls on my PC, which is a plus as I am always on the go.

Pros and Cons

Pros

Integration between Mobile and PC
Great Audio and Visual Quality
File Sharing

Cons

Not marketed; many people do not use this.
Bugs still need to be fixed.

Return on Investment

File sharing made our documentation work on regular basis
Time saving when all things are aligned at one place

All in One Platform

We used to utilize Webex and Outlook for meetings and email, so it was nice to experiment with GoTo Connect as a one-stop shop for all our needs. This has resulted in saved time, less clutter, more organization, and overall ease due to the all-in-one system allowing for just that - to have all these functionalities all in one.

Alternatives Considered

Microsoft Teams

In actuality, I did not go with GoTo Connect. Teams ended up being just as effective and also allows for Channels, which GoTo Connect did not have - or at least it was not too apparent. Although GoTo Connect is a great alternative, Teams has been more user-friendly and the program of choice for our company.

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Did GoTo Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Connect go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Connect again?

Yes

Likelihood to Recommend

Scheduling and coordinating meetings; has been effective for 100+ people so far. Furthermore, the file sharing and collaboration has always been a plus, so organizing meetings have never been an issue, and audio and video quality is often times never an issue. Once it fixes some technology bugs and more people are using the program, it should be perfect.

GoTo Connect Feature Ratings

Comments

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GoTo Connect - A Great Product for the Price