Great Solution, Greater Value.
September 17, 2022
Great Solution, Greater Value.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Connect
We use GoTo Connect for our business phone solutions. Reasonably priced and rarely have any issues.
Pros
- Phone Service.
- Easy to Use Admin.
- Call Routing.
Cons
- Having the ability for a user to listen to call recordings without having full admin portal access. The Owner of our company has threatened me to search and shop for other companies as certain people within our company need to listen to call recordings but aren't allowed access to admin features like call routing.
- Being able to contact support via phone. It takes a lot of research to get a support phone number. They really push the online chat support.
- We haven't really gone this deep. We have noticed that overall the bottom dollar, rank middle (which is what we like) with the other companies we have shopped with in the past.
We haven't. We have only used GoTo for phones. We have not used it for any other needs.
8x8 and Nextiva. We used these companies. GoTo has all the features (plus more) that we needed at a much higher cost savings. Brought more value.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
Yes
Did implementation of GoTo Connect go as expected?
Yes
Would you buy GoTo Connect again?
Yes
Comments
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