Item: GiveSmart
Rating: 8
Author: Nancy Klimpel

Overall Satisfaction with GiveSmart

Use Cases and Deployment Scope

We use this product for mobile donations (through MobileCause) and our online auctions.

Pros and Cons

Pros

searching transactions
reporting
auction set up and post auction reporting

Cons

better training
videos that move through the process from beginning to completion

Return on Investment

great network reach
love the text to give option
love the text message send - wish it was faster for immediate send

Alternatives Considered

we have used your auction platform before and it is easy to set up and run

Usability

Good for our current needs.

Support Rating

Can be difficult to get help - it would be great to have a call center or online in app help.

Key Insights

Do you think GiveSmart delivers good value for the price?

Yes

Are you happy with GiveSmart's feature set?

Yes

Did GiveSmart live up to sales and marketing promises?

Yes

Did implementation of GiveSmart go as expected?

Yes

Would you buy GiveSmart again?

Yes

Likelihood to Recommend

Great for campaigns, but a little clunky to set up and administer.

Better training would be so helpful.

Comments

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Good platform - works great for auctions, text/mobile giving but needs work with training platform