Overview on Genesys
Overall Satisfaction with Genesys Engage (formerly PureEngage)
We currently use Genesys PureConnect in any department that has phone calls. It allows us to route calls as needed and provide us with most of the data that we need.
Pros
- I really like the ease of getting the data I need in minimal time.
Cons
- I think that working with customers more in regards to custom reporting would be nice. It makes it difficult that custom reporting is an additional cost on top of what you already pay.
Comments
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