My Experience with Genesys PureConnect
Overall Satisfaction with Genesys Engage (formerly PureEngage)
It is our Contact Center voice solution with IVR, Call Back and Dialer.
Pros
- Bring Intelligence with automation of mailing campaigns
- With the use of the dialer, we can increase the effectiveness of campaigns.
Cons
- Administrative areas, solution focused in areas of Contact Center.
- Absence of App for Android and IOS that allows the use of the corporate extension.
- The software is not compatible with Mac and Linux users, currently we have to resort to third party solutions, without guarantee of full operation.
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