Why PureConnect is not what you are looking for but might like | TrustRadius

Overall Satisfaction with Genesys Engage (formerly PureEngage)

Use Cases and Deployment Scope

We use PureConnect in help desk and a few remote stations across the country. We had problems with remote users before but PureConnect solved it.

Pros and Cons

Pros

Integration with CRM system is easy.
Remote stations solves a lot of roadwarios out serving our customers
One server for all functions, not a whole farm of servers doing one thing only. This solution just need one.

Cons

Reports are not perfect. We use some own SQL scripts to get what we want out of the system.

Likelihood to Recommend

I can log in to the system from my smart phone—no need to open my laptop just to log in and take calls.

Using Genesys Engage (formerly PureEngage)

Other Software Used

Skype for Business

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