PureConnect connects you to the world!
Overall Satisfaction with Genesys Engage (formerly PureEngage)
We provide Managed Services for PureConnect customers (CIC and Caas). This covers worldwide services PureConnect delivers to customers.
Pros
- Routing decisions upon customer data entries
- DB lookup and routing
- Create customer handlers to adapt customer business needs
Cons
- The call flow creation via Attendant is a bit "Old school". Using a graphical interface to create call flows is industry standard by now, such as with PureCloud.
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