Excellent solution for maintaining customer relations and much more!
July 19, 2018

Excellent solution for maintaining customer relations and much more!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys Engage (formerly PureEngage)

We are using Genesys PureConnect to manage all relations with vendors in our supply chain group. It makes it easy to pull up all customer interaction for specific vendors!

Pros

  • Easy to use for end users and very slick design
  • Easy to implemnent for IT support
  • Very cost effective

Cons

  • Could make user experience a bit more simpler by removing additional fields
Perfect for viewing vendor interaction from previous years up till most recent where resources change roles.

Using Genesys Engage (formerly PureEngage)

Oracle Access Management, SAP BusinessObjects Business Intelligence (BI) Platform, Microsoft Power BI

Comments

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