CSM review of Gainsight PX (Formerly Aptrinsic)
Overall Satisfaction with Gainsight PX
We use Gainsight to create engagements and assist through the onboarding process of our Web-based project management tool (Proggio). It helps us analyze our user's usability of the various features in our solution and map out their application journey.
Pros
- DashBoard insights and UI.
- Cohorts of retention metrics.
- Analytics of in-app engagements.
Cons
- Generate reports based on predefined segments is not possible. This is essential for us for creating an onboarding workflow.
- On-screen guides randomly lose their mapping and need re-calibration. This might be due to our application responsive technology.
- Missing customization on certain engagements - Creating a delay is not possible for all types which is needed.
- Not yet seen.
Do you think Gainsight PX delivers good value for the price?
Yes
Are you happy with Gainsight PX's feature set?
Yes
Did Gainsight PX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gainsight PX go as expected?
I wasn't involved with the implementation phase
Would you buy Gainsight PX again?
Yes
Comments
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