Gainsight CS: our source of truth in CS
June 26, 2024

Gainsight CS: our source of truth in CS

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

Gainsight CS is a source of truth for our CS team here at Greenhouse. We use it from all things such as measuring adoption, creating CTAs, logging calls, referencing data from all different aspects of the platform. We have large customer bases and without Gainsight CS we would be lost!

Pros

  • Customization
  • Storing and displaying data
  • allowing you to create CTAs for yourself, ensuring tasks will not fall through the cracks.
  • syncing with the rest of our tech stack

Cons

  • More video tutorials helping walk through snippets of the platform
  • video content
  • Allows me to really focus on those customers that need assistance with product usage
  • Timely follow up for CTAs - organization
I was not in the process of choosing Gainsight CS, but I am glad leadership has for our team and company. We are able to really analyze in a holistic way our customer base.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

Definitely well suited for customer bases; the ability to see how customers are adopting the product is amazing. We are able to really hone in on parts of the adoption process the customer is missing based on the data we receive in Gainsight CS. I love that I can sync my calendar and easily log calls!

Gainsight CS Feature Ratings

9.0
Product usage
10
Help desk / support tickets
8
9.3
NPS surveys
9
Sponsor tracking
9
Customer profiles
9
Automated workflow
9
Internal collaboration
9
Customer health scoring
10
Customer segmentation
10
9.8
Customer health trends
10
Engagement analytics
10
Revenue forecasting
9
Dashboards
10
10.0
Role-based user permissions
10
9.5
API
10
Integration with Salesforce.com
9

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