A Fuze Experience
Updated January 09, 2018
A Fuze Experience
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Voice
- Messaging
Overall Satisfaction with Fuze
Fuze is mainly used in our call center. It is being utilized to connect to the patients for scheduling visits, following up with and checking on the status of a patient.
- Provides us with clear phone calls to hear the members with no interruptions.
- Fuze Support team is very helpful and quick to resolve issues.
- More options for notifications. Being able to change the size of the pop-up window or changing the location of the notification window.
I feel there are a lot of similarities between the two products, like being able to download the app to your phone, making phone calls, and video conferencing. One area I feel fuze stacks up better against something like Skype is the audio quality. The audio quality through fuze has seemed more clear and not skippy or laggy as I have had with some of my experiences through Skype.
Fuze Feature Ratings
Using Fuze
200 - Making phone calls and sending information over instant messages to each other
3 - A lot of the time it can be reset by simply resetting the cache, which can be done all the way down to the agent level. Other times a ticket may need to be submitted to fuze and worked on by one of their engineers.
- Making phone calls to patients
- Instant messaging to colleagues
- Personalization by adding avatars to fuze and putting a face to a name
- Having a smaller call box pop up to allow the colleagues to use more of their screen
- Settings that allow the colleague more customization
- Changes to codec allowing for better quality of phone calls on a lower bandwidth
- Conference calls
- Meetings over fuze
- Video Calls