Item: Front
Rating: 6
Author: Patrick Blake

Overall Satisfaction with Front

Use Cases and Deployment Scope

We use Front as a group email. Our order desk separate emails all have access to the customer service emails through Front. We use the chat feature within front to communicate about emails internally and assign emails to team members. We also use the Chat feature for our Website.

Pros and Cons

Pros

Chat about emails without adding emails.
Assign emails to team members.
Group email box.

Cons

Ability to make some things private in the group.

Return on Investment

We are able to add and delete team member easily

Alternatives Considered

Basecamp

Front is better for communication with the team.

Key Insights

Do you think Front delivers good value for the price?

Yes

Are you happy with Front's feature set?

Yes

Did Front live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Front go as expected?

Yes

Would you buy Front again?

Yes

Other Software Used

ClickUp, NetSuite ERP, Adobe Acrobat Sign

Likelihood to Recommend

It is great to have the team be on the same page and have access to the incoming email that need to be processed into orders. The ability to attach other team memebers to the email conversation with out forwarding the thread to them. The ability to use Chat on our website.

Comments

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Group Email Box Made Easy with Front