Freshservice 10/10
July 24, 2023
Freshservice 10/10
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We use Freshservice to track and manage incidents and service requests. The workflow automation in Freshservice allows us to keep things moving forward without the need for manual interaction in a lot of circumstances.
Pros
- Automation
- Metrics
- Support
- Change Management
Cons
- Project Management
- Knowledgebase
- Freshservice has made us more productive by automating manual processes such as requesting and tracking approvals.
Compared to similar products I've used, Freshservice beats the competition in support, ease of setup and use, and UI. I found the other products complicated the process for setting up workflows, lacked competent support, and were just plain ugly to look at.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes
Comments
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