Freshservice is a fresh look at helpdesk solutions!
July 14, 2023
Freshservice is a fresh look at helpdesk solutions!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We use it for ticketing, project management, and problem tracking. The application makes it easy to keep track of our user's problems, resolutions, and feature requests.
Pros
- Incident management
- Onboarding assistance
- Inventory tracking
Cons
- The ability to configure the portal more
- higher SLA completion percentage
- more accountability
- decreased resolution times
Better pricing per features and much more customization
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes
Comments
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