Freshservice - One Stop Tool For Internal & External Support
April 12, 2023
Freshservice - One Stop Tool For Internal & External Support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
Freshservice allows us to keep on top of incidents & service requests easily. The complete customisation of ticket fields means that we can create & track detailed metrics across various issues.
Pros
- Easy ticket field creation & maintenance - can also be customised depending on the ticket type or other fields
- Workflow & scenario automations can be real time savers when handling repetitive actions
- Analytics - ease of report creation
Cons
- The analytics could be taken to another level - even though they are easy to use & create new reports, there is definitely room to improve the customisation options.
- SLA management has become easier, leading to reduction in breaches over time
- Agent productivity has increased thanks to the leaderboard function
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes
Comments
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