Freshdesk is fresh and easy to use!
Overall Satisfaction with Freshdesk
Freshdesk is being used by our inbound technical support team. We can receive emails even outside of business hours when our phone lines are off. It then allows us to set parameters to make sure our support team is getting back to customers as quickly as possible. It is user-friendly.
Pros
- Email
- Social media
- Self service
Cons
- Formatting in emails
- Formatting for FAQs
- Freshdesk has helped us have more satisfied customers.
- Freshdesk is easy to use for our agents which translates to their work.
- Freshdesk made it easy for us to build a self-service portal which alleviates some customers from calling in.
Freshdesk has infinitely more features than osTicket. osTicket will lock you out of an email if someone has been in it recently. Freshdesk just gives you an eyeball icon that lets you know someone else may be replying when you are in there. There are so much more automation and reporting features in Freshdesk.
Fewer than 100 per week
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