I have used and love Freshdesk
Overall Satisfaction with Freshdesk
It was used across the entire organization as the main form of a ticketing system and problem solving. We had a large number of emails coming in that needed to be routed to different people and areas and needed a solution to speed up the process and help reduce missed emails.
Pros
- Automation
- Assignments
- Tracking
Cons
- Hard to set up
- Training needed
- Duplicated some of the correspondence
- Helped reduce errors and made us more money
- Increased customer retention
- Increased our effectiveness of closing issues
When searching for a solution for our team, I needed something with a lower price point and landed on Freshdesk quickly. I did not explore a ton of other options as I was given a list of options and told to choose from that list. I selected Freshdesk due to their website and features.
500 to 1,000 per week
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