Freshdesk is a lot of bang for your buck.
September 22, 2017
Freshdesk is a lot of bang for your buck.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Blossom
Overall Satisfaction with Freshdesk
We use Freshdesk to log product feedback and support, we have multiple analysts and stakeholders that monitor it for support tickets and product feedback. It is an easy-to-use, effective tool. Notifications and setup work very well and it has a lot of flexibility. You can start small for free, and as you grow the costs are reasonable for a small and growing company.
Pros
- Configuration is easy and works well to create different groups and workflows.
- Notifications are excellent.
- In-app navigation works well for novice to advanced users.
Cons
- Cleanup of old tickets, we have an issue with buildup of older issues that haven't been closed.
- Better Integration with CRM tools. It's pretty basic.
- Compared to other more expensive solutions, Freshdesk has a very solid ROI. You get a lot for very little $$ really.
We chose Freshdesk as a combination of features, flexibility and usability vs. cost.
100 to 500 per week
Comments
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