Fonality: the good and the bad
February 21, 2017
Fonality: the good and the bad
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fonality
We have it with all of our brokers on it. Two of them are using just their cell phone. It allows the agents to be more mobile
- Ability to be mobile
- Ease of use
- The soft phone (but the app needs work)
- The ease of use for some people
- The setup of call cues
- Need better training when first setting up
- Negative - no one but me knows how to use it at a benefit; they think it's too complicated
- Positive - the system to me can be great if the training was better
- Negative - [would like] an option for an auto answer if our internet goes out