Item: Folloze
Rating: 3
Author: Verified User

Overall Satisfaction with Folloze

Use Cases and Deployment Scope

It is used for creating an experienced board. for various pieces of content that are uploaded to the portal. There are 2 mainboards on which we operate and both have similar features and functionalities.

Pros and Cons

Pros

experience boards
video hosting

Cons

videos are hard to upload
superscript functioning is hard
to many buttons to click to make one video look feasible
features in one board are hard to duplicate on the other

Return on Investment

added 3 - 5 steps in our process

Usability

for every small thing, we have to go to the team and make them do it. things keep disappearing from the board

Support Rating

good service

Key Insights

Do you think Folloze delivers good value for the price?

Are you happy with Folloze's feature set?

Did Folloze live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Folloze go as expected?

Yes

Would you buy Folloze again?

Likelihood to Recommend

it is hard to upload videos. too many buttons to click. not easy to use.

Comments

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Kristi Tutt
(Vendor Representative) commented 4 months ago
We want to acknowledge the difficulties you’ve encountered while using Folloze, especially regarding video content uploading. We understand how crucial ease of use and efficiency are to you and your team, and we’re truly sorry that your experience did not meet your expectations. We greatly appreciate the time you took to share your detailed feedback. It’s insights like yours that enable us to identify areas for improvement and take the necessary steps to enhance our platform. In response to your concerns, we’re excited to inform you that we’ve recently updated our help article on designing a single video section. This guide aims to provide clearer, more straightforward instructions to improve the video uploading process. You can find the updated guide here: https://help.folloze.com/s/article/Designing-a-Single-Video-section. We’re committed to making Folloze more user-friendly and reducing the number of steps required to perform actions within the platform. Your feedback regarding the difficulty in duplicating features across boards and the need for multiple clicks to make a video look feasible has been taken to heart. Our product team is actively working on enhancements to address these issues and streamline the user experience. We understand that support and ease of use are paramount, and while we’re glad to hear that our service rating was high, we recognize the importance of making the platform intuitive and self-serve. To that end, we’re focusing on further empowering our users through improved documentation, tutorial videos, and direct support channels. We would love the opportunity to discuss your feedback further and offer additional support to help you get the most out of Folloze. Please feel free to reach out to us directly at support@folloze.com or through your Folloze CSM. We’re here to ensure that your experience with Folloze improves moving forward. Thank you again for your honest feedback. It is crucial in helping us make Folloze better our users. We’re committed to exceeding your expectations. Warm regards, Customer Success Team Folloze

Folloze honest review