Item: EZ Texting
Rating: 10
Author: Seena Hawley

Overall Satisfaction with EZ Texting

Use Cases and Deployment Scope

Pre-Covid we used it 6-9 times a year to notify people about Events we'd have in a local park. Last couple of years we use it to send a google-made Survey. We sure hope to use it this year for events, starting in May.

Pros and Cons

Pros

Allows us to notify parents of children we serve when we'll be out at an Event
Allows us to send a text message and link (I think) to take a short survey once a year
I like the Template, I finally learned how to use it to make repeated similar messages
The Customer Service was good, that's important! And it was easy to figure out how to buy credits, how much msgs cost. I am NOT a tech-savvy person.

Cons

Make it cheaper for little nonprofits:)
Allow a logo image to be default?

Return on Investment

I know a good number of parents only got the text, not email, and showed up at events
We are just about engagement, not profit. If people show up and hang out with us that's a success.
People DID the Survey when we texted it. Great return on that! A google-survey, three questions, and a comment section. Worked really well, much better and easier and cheaper than mailing paper forms which we did for several years. And still, do for folks who give no phone number when registering their children for our Imagination Library Program but boy we like phone numbers just for that annual survey!

Usability

Darn good.

EZ Texting Onboarding Experience

I don't recall. But I got on board and started using it pretty quick.

Alternatives Considered

I think I started with EXtexting first, after googling around and talking to a couple of people. Back in 2016 or 17.

Key Insights

Do you think EZ Texting delivers good value for the price?

Yes

Are you happy with EZ Texting's feature set?

Yes

Did EZ Texting live up to sales and marketing promises?

Yes

Did implementation of EZ Texting go as expected?

Yes

Would you buy EZ Texting again?

Yes

Other Software Used

Google Surveys, Mailchimp

Likelihood to Recommend

It worked well for me. This nonprofit is a one-person show for the most part. If I could figure out how to send useful messages I'd say just about anyone can. The Chat function for questions worked well, very well, for when I got stuck or confused. Keep that up!

Comments

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Taylor Marsh
(Vendor Representative) commented 3 years ago
Hey Seena, Thank you so much for your review! We're so happy you're enjoying EZ Texting and that you're able to utilize us when it comes to notifying parents as well as getting folks to take surveys. Text Marketing , in general, has had way better response rates vs. the traditional email marketing and we're glad you guys are also seeing the difference. When it comes to pricing, we hear you. I'd recommend checking out our pricing page here: https://www.eztexting.com/pricing, in order to make sure you're utilizing the correct plan, or feel free to reach out to our support agents who might be able to walk you through the correct plan for you either via our website chat or via email at support@EZTexting.com. Thank you again for your feedback! Sincerely, Taylor

EzTexting says what it is. It's easy to send mass texts with it.